Refund and Return Policy

Last Updated: October 16, 2026

At Orivexe, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We accept eligible returns within 30 days of the date you receive your order.

To qualify for a return, items must be unused, in their original condition, and returned with their original packaging, tags, and accessories where applicable. Proof of purchase or an order confirmation is required.

To request a return, please contact us at support@orivexe.com with your order number and the reason for your return. Our customer support team will review your request and provide return instructions.

Please do not send items back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photographs of the issue.

We will review the situation and arrange an appropriate solution, which may include a replacement, refund, or another suitable resolution.

Non-Returnable Items

Certain products may not be eligible for return, including perishable goods, personalized items, gift cards, and products that cannot be returned for hygiene or safety reasons, where permitted by applicable law.

These exclusions do not affect any rights you may have regarding defective, damaged, or incorrectly supplied products.

Return Shipping Costs

For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs.

If a return is required because of our error or a defective or incorrect product, we will cover reasonable return shipping costs or provide an appropriate alternative.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact support@orivexe.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible, but eligible items may still be returned under this policy.

Contact Us

For questions about returns or refunds, please contact:

Orivexe
Operated by COVE GENERAL GOODS LLC
Email: support@orivexe.com
Website: https://orivexe.com
Address: 1606 San Patricio Ave SW, Albuquerque, NM 87104, United States